All cancellations or refunds will need to be approved.

Contact Pinnacle Hemp by:

  • Email - 
  • Calling -  833.436.7283 available Monday through Friday 8am - 5pm CST 

Attempts to cancel after the item has been shipped will be decided by Pinnacle Hemp on a case by case basis. 

All refunds need approval by a customer service representative.

We are happy to correct manufacturing defects or fix shipping errors on a case by case basis. 

Shipping protection is available to cover any items that are lost/stolen, or damaged upon arrival.