Did you receive damaged items in a shipment? Maybe you are missing a few items from your order? Something broken or not working? This guide will walk you through the steps necessary to report these issues directly.

If your order contains a damaged product, the incorrect product, or is missing product(s) reach out to us directly:


  • Give us a call Monday through Friday 8am-5pm CST at 833-436-7283

We are here to help! Please reach out to us with any additional questions or concerns!

Once reported, our customer experience representatives are directly responsible for following up on missing/damaged products.

*All missing or damaged items reports must be submitted within 10 business days of the shipment's delivery date.